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.What makes a good photo
.How many faces can I print on a product
.Can I upload something other than a person, dog, or cat

Does it have a face If so, we can print it! We love critters of all types. While some of our designs are specific to humans, dogs, and cats, we have tons of fun, printed designs for you to choose from and purchase.

.Can I see a proof of how my product will look

Unfortunately, we can’t provide a proof before ordering because our designers have to personally set up your image and crop out your loved one’s face, but rest assured that if there are any issues, we’ll send you an email for a new image.

.Do you crop the photo for me

We crop the photo for you! Just send us a high-quality, head-on photo of your loved one and we’ll crop out the background details so only the face is featured on your product!

If your pet or person has an accessory, hat, or collar that you would like to keep (or get rid of), please specify these details in the order notes.

.I have a different photo question

If we were unable to answer your questions here, please scroll down and fill out our Contact Form! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.

Ordering and Payment

.What is your change/cancellation policy

We will be happy to help you change your color, size, picture, or cancel/refund the order - just fill in the Contact Form below as soon as possible with your order number, email address, and your desired changes. Changes/cancellations to orders will only be accepted before an order is put into production

If you need to change your shipping address, we can help right up until the order is shipped. Please send us a message below with the current shipping address on file and the address that you would like to change it to.

Since your personalized products are one-of-a-kind and made just for you, 30% of the product price customization fee per item is included in your purchase. If you need to cancel your order which being production, we will refund the entire cost of your item, less the 30% of the product price customization fee.

To cancel an order, please fill out our Contact Form below to send us an email with your order number and we will be able to assist you. Our designers work quickly, so be sure to contact us as soon as possible!

Please review our Return Policy here if you have other questions regarding this subject.

.What payment options are available

We accept all major credit cards as well as PayPal and Credit Card

.I have a different ordering/payment question

If we were unable to answer your questions here, please scroll down and fill out our Contact Form! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.

Product Questions

.Will the ink crack or fade over time

We use a process called sublimation. Our apparel is defined as “no feel.” This means you cannot feel any ink or cracking on your custom products since the product itself is dyed.

.How does sizing work

We provide detailed sizes for various products, please refer to the size that suits you.

.How do I wash your products
  • For our swimsuirs, machine-wash them inside-out with cold water and tumble dry on low heat or line dry. Using a mild detergent and avoiding the use of fabric softener and dryer sheets will allow for long-lasting results. These instructions are for the best result possible. Washing our pajamas with like colors as you normally would your other clothing will not affect the quality of your socks in any way.
.I have a different question about your products.

If we were unable to answer your questions here, please scroll down and fill out our Contact Form! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.

Shipping Questions

.How long does it take to receive my product

Typically, it takes about 3-5 business days for our products to be produced and sent out. Once shipped, shipping time is around 10-12 working days. Shipping is currently available only to US, AU, UK, CA and other 35+ countries address. Please note that during the holidays our production time may vary.

Please note that during the holidays our production time may vary.

.Can I change the destination country on my order

After placing your order, you may not change your shipping from domestic to international and vice versa.

.How much is shipping

Free shipping over $59.

.Do you ship internationally

International shipping is our top priority and as of the moment we can ship orders to 30+ countries, e.g. US, CA, AU, and UK, etc. All destination can be found upon checkout. If you are not sure whether we could ship to your country, please send inquiry to our customer service team at mycustombeachwear@gmail.com NOTE: All prices on our site are USD. Once you complete your transaction, it will charge your card in your respective currency.

  •  Customer service email: mycustombeachwear@gmail.com  
  •  Company address: Room D,10/F,Tower A,Billion Centre,1 Wang Kwong Road,Kowloon Bay,Kowloon,Hong Kong.
  • >>Contact on Facebook
  • TEL: +86 0451 87169801
  • We are experiencing high volume of calls resulting to busy circuits. We recommend that you contact us through email or live chat or by clicking the "Contact Us" button. Please note: 1. Once your request is submitted successfully, you will receive an auto reply within 1-2 mins to acknowledge receipt. If you have any difficulties in receiving this auto reply, please check the email address used or your spam folder. 2. Please do not create additional inquiries regarding the same issue and give our Customer Support up to 24 hours to respond to your emails or tickets.
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